·               Experience leading Local and Regional field technical teams.

·               Maintain large scale Data Center Networks covering installation, commissioning and preventive/reactive maintenance.

·               Supported new site network builds and market launches as well as ongoing deployment in established markets.

·               Extensive root cause analysis for complex network outages to determine fix actions and prevent chronic problems.

·               Managed various operational networks that include Fiber (Dark & Leased), LTE, Microwave, and IP based WAN/LAN.

Field Operations Mgr / Project Mgr...…………………….………………….……….................................Apr 2013 – Present

Northern California Region – Samsung Telecommunications

 

-          Previous role under Black & Veatch was rebadged to Samsung, retaining all prior roles and responsibilities.

Field Operations Mgr / Project Mgr...…………………….………………….………...............................Feb 2012 – Apr 2013

Northern California Region – Overland Contracting (Black & Veatch)

 

-          Managed a field technical crew of up to 35 individuals including performance evaluations, training and payroll.

-          Responsible for installation, commissioning and optimization of Fiber/4G/LTE wireless cell sites.

-          Accountable to forecast and execute ongoing deployment schedules relates to field resources and materials.

-          Responsible to track and record all field activities for accurate billing.

-          Worked directly with the customer to insure their satisfaction and provide the highest level of quality service.

 

Director of Field Services……………………......………………..….……………...…………………….. May 2011– Feb 2012

San Francisco Bay Area – Wiline Networks Inc

 

-          Manage Field Service, Voice Service, Network Deployment and Logistics managers reporting to the VP of Operations.

-          Accountable to define and manage Operational Budget related to staffing, materials and logistics.

-          Created process/procedures insuring compliance with company policies, OSHA, FAA, DOT, and Hazardous Materials handling.

-          Managed 24hr technical support team focused on proactive and reactive network maintenance.

-          Managed customer premise installations to insure high quality of service to the customer.

 

Sr Manager Field Operations.……….…………...…………………………………………….……….....Dec 2009 – May 2011

Northern California Region – Clearwire

 

-          Lead a technical team deploying 840 wireless 4G sites during initial market launch.

-          Managed the systematic workflow regarding installation, commissioning and integration of an IP based Fiber/Microwave backhaul network.

-          Created/Managed a 24x7 operational support model including work and on-call schedules, performance monitoring and alarm clearing after commercial launch.

-          Managed 3^rd-party maintenance contracts for network outage restoration support.

-          Worked directly with hardware OEM engineering groups on hardware/software evolution roadmaps and bug fixes.

 

Manager Field Operations…………………………………………………………………………………....Jul 2006 – Dec 2009

San Francisco Bay Area – Reliance Globalcom Services, INC

 

-          Responsible for installation, maintenance and repair of Metro Ethernet, Managed WAN VPLS, Managed Internet, Colocation internet  and transit to deliver them.

-          Responsible to coordinate Civil Engineering and 3^rd party vendors in designing outside plant and fiber route surveys for new construction.

-          Responsible for licensing and permitting related to aerial, buried and underground conduit fiber routes.

-          Responsible for outside plant maintenance records, fiber route design specifications and cable locate services.

-          Managed technical resources to install and repair T-1 thru OC48 fiber networks. Including proper test equipment and fiber splicing process and procedures.

Network Technician…………………………………………………………………………...……………….Sep 2005 – Jul 2006

Palo Alto, CA. – Switch and Data, LLC

 

-          Coordinated ILEC/CLEC handoff wiring from Cat-5, 25 pair Plenum, Coax and all aspects of fiber termination.

-          Monitoring and maintenance of outside plant including DC power, HVAC, fire detection/suppression, local security and monitoring systems

-          Created and managed computerized data circuit records for Data Centers and outside plant facilities.

-          Responsible for escalations and emergency response related to network outages.

Network Technician…………………………………………………………………………..…………..…..Mar 2003 – Sep 2005

Oakland, CA. - Nextel Inc.

Special Services Technician……………………………………………….…………..……………...……Jun 1998 – Dec 2002

Manhattan, NY. – Verizon Telecommunications

·               AAS – State University of New York

 

·               Fiber Optics- single mode and multimode with both dark and managed services.

·               Facility Design Recordkeeping – Fiber routes, Circuit layout, Preventive Maintenance, HVAC and AC/DC Power.

·               Troubleshooting

·               RF/MW Networks – 3G/4G LTE voice/data, Licensed and Unlicensed point-to-point microwave radios and repeaters.

·               IP based hardware – Juniper, Cisco, Ciena, Tasman, Extreme and RAD switches/routers and end point terminals

·               Microsoft Project, Excel, Word, Access and Power Point

·               Visio